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Fastway Couriers – bloody useless!

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 18 Oct 2014

Fastway Couriers – bloody useless!



Fastway Couriers – useless!

Recently I have had very unpleasant experience dealing with couriers company – Fastway Couriers. Brief history:

The first delivery I missed because I didn’t know about the date/time when it occurs.
On 01/10/14 I contacted Fastway customer service and organized redelivery for the next day afternoon. The next day, 02/10/14 I waited from 1pm till 4.30 pm and after that I rang to Fastway. They told me that the redelivery already occurred, but no one was at the given address. I found that the second redelivery attempted at the morning 09:44, although it clearly was set on the afternoon.

But the most important – I was at home all the time from morning and I 100% sure that there were no delivery at the morning 09:44! Their driver simply created fake record in his delivery report, without delivery to my place!

Eventually I picked up the parcel from their depot by myself, as I realised that I cannot trust their service any more.

I wasted 4 hours waiting for the delivery, then I spent about 3 hours travelling from my place to their depot and back, to summarise the whole experience was very frustrating. I am filling as being ripped off by Fastway – it would be much faster and cheaper to get the goods from a vendor by myself, without a courier.

The company Fastway – don’t perform their responsibilities to the clients, although the money charged as for the normal delivery.

I made a brief search on the web and within few minutes found thousands and thousands complains to the company Fastay.

Some of them I put below. I am interested, why such company still allowed doing business? I am sure that New Zealand authorities must close down them to make sure that the normal courier companies will provide good service to the people.

Some links and ‘testimonials’ about people, ripped off by Fastway couriers.

> My blood runs cold when I know that a vendor is sending me something via Fastways, who must be the most misnamed organisation I have ever come across.

>In six years or so of buying online, Fastway were the first courier company to ‘lose’ an item during transport – a $300 item!

> Oh well, in my experience, use any courier company, except Fastways - that is, if you want to keep your customer!

> I also agree fastway sucks

> Please, for the love of God and all things considered holy by anyway, DO NOT GO ANYWHERE NEAR FASTWAY.

>The bastards owe me $550, and they wont admit they lost a package that hasn't gone anywhere for three months.
> I hate them.

>One of my suppliers ‘lost’ four different Fastway shipments during December, including one I needed by Christmas.

> Don't deal with Fastways. They leave parcels in the most odd places.

> Fastways:
> I work at home and the other day I heard a van door slam in our driveway. I looked out the window to see a Fastways van pulling out. There was a note in the letterbox saying there was no one home and I should call around and pick up a package from the depot way out in Hornby. The bloody driver was too lazy to even come to the front door. Next day I caught him as he drove up the drive and berated him about it. He didn't even have the grace to apologise. He just grunted. Mongrel!!

>I have to agree with the general consensus about Fastways = crap.

> Fastways: Ran over 2 of our large parcels in their depot. Then we had called them to pickup an item needed in Auckland the next day (we called at 9am). They arrived to pickup the following day at midday - despite us ringing at 4.50pm (after about 4 calls to remind them during the day) not to bother as we were going to use another company.

> They are hopeless and lose stuff all the time. Reminds me of swift& shift

> I thought I was the only one ! Fastway had a very basic delivery to make to me recently. Total f**kup. I couldn’t even get onto anyone at the depot to find out what was going on.

To summarise: don't deal with Fastways, they are hopeless!!!

Fastway Couriers – useless!

Fastway Couriers – useless!

Fastway Couriers – useless!

Fastway Couriers – useless!

Fastway Couriers – useless!

Fastway Couriers – useless!

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